Job Opportunity: IT Support Specialist

RS&H, Inc.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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The Company:

RS&H provides fully integrated architecture, engineering, and consulting services to help clients realize their most complex facility and infrastructure projects for land, air, and space. We are committed to bringing extraordinary solutions to our clients through the promise of imagination, ingenuity, and innovation. With a tradition of excellence that began in 1941, we are consistently ranked among the nation’s top 100 design firms. We attribute our success to an unwavering commitment to our core values of: integrity, quality service, business success and valuing associates.

The Team:
RS&H is currently seeking an IT Support Specialist.

The Opportunity:
We are expanding the role of our Service Desk and are looking for a talented IT Support Specialist with a focus on providing first call resolution while meeting customer satisfaction and continuous service delivery demands. The ideal candidate is interested in an opportunity to expand their skillset, learn new technologies, and to work as part of a dynamic team supporting end-user Information Technology needs. This role will collaboratively work with the business and other IT associates to provide day-to-day support for a wide range of applications and hardware across the enterprise.

Duties and Responsibilities:

  • Monitors helpdesk email, phone and ticketing system for incoming requests for assistance from associates and works with associates to identify relevant problem details.
  • Resolves incidents and service requests, including logging tickets in the tracking system to document incidents and manage the helpdesk ticket queue.
  • Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 7, Windows 8, Windows 10, MS Office applications, email, and other special applications.
  • Escalates problems to senior level staff when necessary.
  • Takes ownership of user problems and communicates progress in a timely manner.
  • Create new user accounts in various applications.
  • Provide Tier 1 support to Production applications (AutoCad, Revit, Microstation, etc.)
  • Performs configuration changes, updates and upgrades to systems and applications as directed.
  • Deploy and setup desktops, laptops, phones, and voicemail to new employees.
  • Other duties and projects as assigned by management.


  • High School Diploma or equivalent required; Associate’s Degree preferred.
  • Preferred candidate will have relevant technical certifications such as A+, Network+, and/or MCSA.
  • 5+ years of experience working in Help Desk/support role.
  • A minimum of 5 years of experience supporting desktops, laptops, and mobile devices in a Microsoft Windows environment.
  • Strong working knowledge of Microsoft Windows with the ability to solve complex workstation issues.
  • Experience deploying software via Microsoft deployment tools
  • The ability to communicate effectively with employees throughout the firm.

Core Competencies :

In addition to the position’s skills, education and experience requirements, the following RS&H competencies are considered foundational to understanding performance, now and in the future.

• Teamwork

• Leadership

• Change Orientation

• Communication

• Ingenuity

• Client Focus

If this sounds like the role for you and you’re ready to join an amazing team, please apply.

Apply Here:

Job Openings at SGS Technologie

Founded in 2003, SGS is a software development and IT consulting company that has grown into a global corporation with more than 200 employees in two continents.

SGS is a leader in providing innovative end-to-end application solutions for commercial and government sectors. Our goal is to understand your business objectives and develop solutions based on your input. Whether the need is to develop an application to solve a specific business problem or to integrate applications across the enterprise, SGS has the expertise to deliver quality results on time and on budget.

SGS has a track record of developing applications that support data warehousing, mainframe system support, data center staffing, strategic planning, CRM and ERP integration, document management and workflow, computer-based training and development, and third-party project monitoring. Our projects vary in scope, from basic website development, to multi-year, multi-million-dollar enterprise engagements.

Find more at

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Direct of Business Development:  IT Software Development

Founded in 2003, SGS is a software development and IT consulting company dedicated to exceed our employees and customers expectations. Our simple formula (Quality over Quantity) for success has allowed SGS to grow into a global corporation.

Our employees, without question, are the foundation of our success. We believe that our employees deserve and receive clear communication of expectations, performance-based recognition, advancement and an environment that supports their professional development.

We are looking for Business Development professionals with information technology industry experience to join our team in Jacksonville, FL (HQ) & Dallas, TX.

Business Development Manager – IT Software Development:

  • Acquire in depth knowledge of our software and solutions
  • Confidently manage the full corporate sales cycle from initial enquiry to closure.
  • Create and deliver proposal presentations, RFP responses and software demonstrations
  • Present new products and services to enhance existing relationships.
  • Closes new business deals by developing and negotiating contracts; integrating contract requirements with business operations.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Identify potential clients, and the decision makers within the client organization
  • Filter out high potential deals by analysing business strategies, opportunity requirements / pre-requisites / financials, and internal priorities

Qualifications Required:

  • Previous experience in software solution sales and/or business development is required
  • Proficiency in solution-selling strategies and consultative sales within the information technology market.
  • Must be able to generate leads through attending industry related conferences and workshops, call and email prospecting, and attending networking events
  • Clearly demonstrated strengths in developing and executing strategic and tactical sales and service plans and service infrastructure
  • Proven business development expertise, with the ability to leverage existing relationships and contacts within the industry, and strong negotiation skills.
  • Must be comfortable closing complex transactions on a deadline.
  • Excellent negotiation and communication skills, both verbal and written


Business Development Manager – IT Staffing:

  • Primary responsibility will include developing healthy relationship with existing clients and generate new business opportunities.
  • Manage all existing and new accounts in designated territory, ensuring clients’ needs are met, problems are solved and issues are addressed.
  • Develop IT business contacts at various companies to satisfy their need in contract, contract to hire and direct hire job opportunities.
  • Conduct telephone & in-person meetings with C-level executives and key decision makers.
  • Act as the liaison between the client & SGS, anticipating and understanding the client’s specific needs and offering solutions
  • Negotiate contractual terms and conditions for employment services, and work with the recruiting team to ensure smooth handoffs.
  • Discover, explore opportunities and propose potential business deals by contacting potential partners.


Qualifications Required:

  • The Business Development professional will be required to initiate and organize meetings and phone calls with prospects, prepare professional emails, participate in preparation & deliver of sales presentations.
  • Action and results oriented attitude. Capable of developing a strong business case for client action and skills to close the sale.
  • Must have a successful track record in B2B sales experience in the staffing industry or direct sales in a service industry.
  • Must be able to build client relationships with a combination of business development and account management skills.
  • Must have exposure to the Information Technology industry and should be well-versed in IT related jargons
  • Exceptional communication skills, professional attributes and a strong desire to succeed
  • Experience using MS Word, Outlook, PowerPoint & Excel.